Communication and Soft Skills Training for professionals
About The Program
Communication is crucial to an organization’s functioning. Personal effectiveness is demonstrated through the effectiveness in communication and through understanding the dynamics of communication. Though some employees learn the finer aspects of communication overtime through trial and error, most remain ignorant. This affects the overall effectiveness of the organization and reduces conflict. The one day workshop is oriented to getting the employees to learn and practice the various principles, techniques and rules that will make their communication effective.
COMPONENTS OF TRAINING
The training components for the workshop would include the following:
- Impact of communication at personal and organizational levels (1 hr)
- The dynamics of communication (1hrs)
- Soft Skills and Communication Mastery (2 hrs)
- Working and communicating effectively in a team (1hr)
- Situation based communication and role based communication (1hr)
- Handling difficult people and emotionally charged situations (1hr)
- Conclusion and way ahead(1hr)
Delivery methodology includes:
Presentations
Case Studies
Role Plays
Audio Visuals
Group Discussions
Team activities
Duration: One day (8hrs) per batch
Program Outline
Day 1:
| 1. Impact of communication at personal and organizational levels ( Communication and the dynamics of communication (1 hr) | What is the impact of communication on Employees, clients and fellow workers? Understanding the basics of the communication cycle | Presentation and discussion |
| 2. The dynamics of communication (1hrs) | What are the crucial touch points where we need to manage the communication process, how to do that? | Activity and role plays |
| 3. Soft Skills and Communication Mastery (2hrs) | What are some principles we need to know to ensure effective communication? How to apply them in various situations | Case study and discussion |
| 4. Working and communicating effectively in a team (1hrs) | Crucial communication skills to handle situations and people when working in team | Role play and demonstration |
| 5. Situation based communication and role based communication (1 hr) | The rules for communication based on role and situation | Examples and discussion |
| 6. Handling difficult people and emotionally charged situations (1 hr) | Handling challenges posed by personality types and handling them effectively whether it be a manager, client or fellow worker. | Role plays |
| 7. Conclusion and way ahead(1) | Charting the way forward and action plan | Workbook activity |
- Workbook softcopy will be provided for the program.
- Participants not to exceed 10 per batch
- Training customized for different departments based on the roles and types of interactions.
- Content developed is for the exclusive use of the program and will not be shared with the company. In case content needs to be handed over for internal use, the cost of development will be charged extra.
- The Program will be completely online
- Any changes to training modules, venue or training schedule should be intimated at least 4 days in advance.
Call: 8086618572 for more details or email us at disha.learn@gmail.com
[learn_press_profile]